Terms and Conditions

How these rules work

Opening an account with Bello Casino means you accept our Terms and Conditions together with our Privacy Policy, our Cookie Policy and the rules of our games. Each promotion also has its own terms, and a promotion without its own terms follows the general rules. We may change the terms from time to time, and the current version is always published on the site. If a translation differs from the English text, the English version prevails.

Who can play

You must be over 18, or the higher legal age of your jurisdiction. Residents of restricted jurisdictions cannot register, and we may refuse customers from other countries at our discretion. Checking that online play is legal where you live is your own responsibility, and so is reporting any tax on your winnings.

Your account

• Each player may register and use one account. One account is allowed per household, IP address and device, and shared use must be reported to us in advance.
• Duplicate accounts can be blocked or closed and the bets placed in them voided.
• Using a VPN, proxy or similar service to hide your real location, or playing on behalf of someone else, can lead to a blocked account and forfeited balances.
• We may run a security review or ask for identity documents at any time.

Verification

Every player completes step one before a withdrawal with name, date of birth, country of residence, gender and full address. Step two applies once deposits or withdrawals pass €500, and step three, with proof of the source of wealth, once they pass €5,000. Verification can take up to 72 hours after we receive all documents.

Deposits

Deposit with debit or credit cards, e-wallets, bank transfer or any other method shown on the Deposit page. Cash and cheques are not accepted, and some methods are not available in every country. Pay only from accounts and cards registered in your own name. Payments in another currency are converted into your account currency at the prevailing rate, and we do not grant credit.

Withdrawals

Wager each deposit at least three times and finish any wagering before you request a withdrawal. Requests are processed within three banking days and can take longer during extra checks or public holidays. The standard maximum is €500 per day and €15,000 per month, or the equivalent in your account currency. Withdrawals go back to the method and details you deposited with, and only one withdrawal per payment method can be pending at a time.

Refunds

A deposit can be refunded only if there was no play after it and the request comes within 7 days. Once you have placed a bet or spin, the balance must be wagered three times before money can go back. Refunds are paid within 14 business days of our decision, after your identity is verified.

Bonuses

Bonuses follow the general bonus rules and the terms of each offer. Abusive play, such as low-risk bet spreads, bets above the maximum while wagering or delaying bonus features, can cost the bonus and its winnings and lead to a blocked account.

Complaints

Send any complaint to our support team by e-mail. We use our best efforts to resolve every matter promptly.